Terms of service

Please read these Terms of Service ("Terms") carefully before using threshld.com or placing an order with threshld. By placing an order, creating an account, or otherwise using our site, you agree to these Terms.

1. Who We Are

threshld. is operated by LHC Collective LLC ("threshld.," "we," "us," or "our"), based in Chicago, Illinois. We sell frozen, prepared meals for endurance athletes, produced by a licensed commercial co-manufacturer and shipped via a licensed cold-chain logistics partner, direct to consumers in the contiguous United States.

2. Your Account

You may need to create an account to place an order or manage a subscription. You're responsible for keeping your account credentials secure and for all activity under your account. Let us know right away at contact@lhccollective.com if you believe your account has been accessed without authorization.

3. Products, Orders & Pricing

Product descriptions, nutrition information, and imagery are provided as accurately as possible, but actual meals may vary slightly from photos.
All prices are listed in US dollars and are subject to change; the price you're charged is the price displayed at the time you place your order or at the time a subscription renews (see Section 4).
We reserve the right to refuse or cancel any order, including for suspected fraud, pricing errors, or an inability to fulfill an order safely (for example, a delivery address outside our shipping region). If we cancel an order after payment, we will refund you in full.
Nutrition, ingredient, and allergen information for each meal is listed on the applicable product page. If you have food allergies or dietary restrictions, please review this information carefully before ordering — see Section 9.

4. Subscriptions — Recurring Billing Disclosure

Some threshld. products are offered on a recurring subscription basis ("Subscribe & Save"). By enrolling in a subscription, you expressly agree that:

You will be automatically charged the recurring price shown in your cart at checkout, on a weekly cadence, until you cancel.
Your subscription will continue and renew automatically each week unless and until you pause, skip, or cancel it.
You may cancel at any time, at no cost, through your account or by contacting us — full detail on how is in our Subscription & Cancellation Policy, which is incorporated into these Terms by reference.
We will notify you by email in advance of any price change to your subscription before it takes effect.

5. Shipping

We currently ship to the contiguous United States only — we do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, American Samoa, or the Northern Mariana Islands. Full shipping cadence, transit-time, and cold-chain handling details are in our Shipping & Delivery FAQ. Risk of loss for your order passes to you upon delivery to the carrier, except where our Refund & Returns Policy provides a remedy for a cold-chain failure or damaged delivery.

6. Cancellations & Refunds

Order cancellations, subscription changes, and refund eligibility (including for damaged, thawed, or spoiled deliveries) are governed by our Subscription & Cancellation Policy and Refund & Returns Policy, both incorporated into these Terms by reference.

7. Promotions, Discounts & Referrals

Discount codes, ambassador credits, and referral rewards are subject to the specific terms disclosed where the offer is presented, may not be combined unless stated otherwise, and may be modified or discontinued at our discretion, except with respect to a discount already applied to a completed order.

8. Acceptable Use

You agree not to misuse the site — including attempting to circumvent order minimums, purchase limits, or pricing logic; using the site for any unlawful purpose; or interfering with the site's operation or security.

9. Food Safety, Allergens & Health Disclaimer

threshld. meals are prepared by a licensed commercial food producer under applicable food-safety regulations. However:

Our meals are prepared in a facility that also processes common allergens. Always review the ingredient and allergen information listed on each product page before ordering, particularly if you have a food allergy or intolerance.
threshld. is not a medical or nutrition-therapy service. Our meals and any accompanying nutritional information are not intended to diagnose, treat, cure, or prevent any disease, and are not a substitute for personalized advice from a physician, registered dietitian, or other qualified healthcare provider — particularly if you are pregnant, nursing, have a medical condition, or have specific dietary needs.
Follow the heating instructions provided with your order. We are not responsible for issues arising from improper storage or preparation after delivery.

10. Intellectual Property

All content on this site — including our name, logo, recipes, photography, and design — is owned by or licensed to threshld. and may not be copied, reproduced, or used without our prior written permission.

11. Disclaimer of Warranties; Limitation of Liability

Our site and products are provided "as is." To the fullest extent permitted by law, we disclaim all warranties, express or implied, other than those that cannot be excluded under applicable law (including applicable food-safety and consumer-protection statutes). To the fullest extent permitted by law, our total liability for any claim relating to your order is limited to the amount you paid for that order. Nothing in these Terms limits any liability that cannot legally be limited, including liability for foodborne illness caused by our negligence where applicable law does not allow such a limitation.

12. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

Agreement to arbitrate. You and threshld. agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Services, or any products sold through threshld. (a "Dispute") will be resolved through binding, individual arbitration rather than in court, except as set out below.

Exceptions. Either party may bring an individual action in small-claims court for a Dispute within that court's jurisdiction, and either party may seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights.

Informal resolution first. Before starting an arbitration, you agree to first contact us at contact@lhccollective.com and describe the Dispute and the relief you seek, so we have an opportunity to resolve it informally. We'll do the same. If the Dispute isn't resolved within 60 days, either party may start arbitration.

Arbitration procedures. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The arbitration will be conducted by a single arbitrator and, for claims under $10,000, may be conducted based on written submissions alone, at your election. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. You and threshld. agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Unless both you and threshld. agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

Opting out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing contact@lhccollective.com with your name, order number (if any), and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor threshld. will be required to arbitrate Disputes between you, but every other part of these Terms continues to apply.

Severability. If any part of this Section 12 is found unenforceable, the remainder will continue to apply, except that if the Class Action Waiver is found unenforceable as to a particular Dispute, that Dispute must be resolved in court rather than in arbitration.

13. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles, except where applicable federal or state consumer-protection law requires otherwise.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll post the updated Terms here with a new "Last updated" date. Continuing to use the site or place orders after changes take effect means you accept the updated Terms.