Cancellation policy

This policy explains how threshld.'s recurring "Fueling Program" and Build-Your-Own-Box (BYOB) subscriptions work, how billing works, and how to pause, skip, or cancel — in plain terms, specific to how our store is actually set up.

How the Subscription Works

When you choose "Subscribe & Save" at checkout on Full Board, Breakfast + Lunch, Lunch + Dinner, or BYOB, you're enrolling in a recurring weekly order:

You are billed automatically every week, on the same weekly cadence as our shipping schedule, at the discounted subscribed price shown on the product page and in your cart (5% off the one-time price on Full Board / Breakfast + Lunch / Lunch + Dinner; 3% off on BYOB).
Your subscription renews automatically each week and continues until you pause, skip, or cancel it. There is no fixed contract length or minimum number of deliveries.
BYOB subscriptions carry a 7-meal-per-week minimum; you can change which meals are in your box each week, but an order can't be built below that minimum.
Subscriptions are managed through our subscription platform, Seal Subscriptions. The link to manage your subscription is included in every order confirmation and shipping email.

How to Pause, Skip, or Cancel

You can pause, skip a single week, or cancel your subscription entirely at any time, at no cost and with no phone call or form required:

Use the "Manage Subscription" link in any of your threshld. order emails, or log in to your account, and open your subscription.
From there you can skip your next delivery, pause your subscription indefinitely, change your upcoming box (BYOB), or cancel outright.
If you'd rather we handle it for you, email contact@lhccollective.com with your account email and we'll process the change within one business day.

Deadline for Changes

To skip, pause, or cancel before a given week's charge and shipment, make the change before our weekly order cutoff: Sunday at midnight, for that week's Monday/Tuesday shipment. Changes made after the cutoff will apply starting with the following week — the current week's order will already be in production and can't be modified or refunded under this policy (see our Refund & Returns Policy for what to do if that order itself arrives damaged).

What Happens When You Cancel

Cancelling stops all future recurring charges immediately — you will not be billed again unless you resubscribe. Any order already charged and in production before you cancelled will still ship as scheduled and is not eligible for a refund solely because you cancelled (damaged/thawed deliveries are still covered under our Refund & Returns Policy). There is no cancellation fee.

Pricing and Changes

We'll never change your subscription price without telling you first. If pricing changes, we'll notify you by email before it takes effect on your next order, and you're always free to cancel before that charge goes through.