WHERE DO YOU SHIP?
Contiguous United States only. We don't currently ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, American Samoa, or the Northern Mariana Islands.
HOW DOES IT ARRIVE?
Flash-frozen at peak, packed with dry ice in an insulated cooler, on a short cold chain from our Chicago kitchen. Arrives frozen or we make it right.
HOW LONG IS IT GOOD FOR IN TRANSIT?
Dry ice keeps your order frozen for 24 hours in transit. Our ship days and carrier service are built to land inside that window. If a carrier delay ever pushes your delivery past 24 hours, file a delivery report with your order number and a photo of the box — see below for how we make it right.
WHEN DO YOU SHIP, AND WHEN WILL IT ARRIVE?
We ship every Monday and Tuesday, so nothing sits in a carrier hub over the weekend. Order by Sunday at midnight to make that week's shipment. Delivery typically arrives within 1–2 business days of your ship day.
WHAT HAPPENS IF MY DELIVERY IS DAMAGED OR ARRIVES THAWED?
Arrives frozen or we make it right.
File a delivery report within 24 hours of delivery — while the meals are still verifiably frozen — with your order number and a photo of the box and its contents.
- If your meals arrived thawed or spoiled, we reship the affected meals on our next production cycle, no charge.
- If the damage is minor and your meals are still frozen and safe to eat, we'll credit your next order.
- If neither works for you, or it's a repeat issue, we'll refund the order — just ask.
Most cold-chain issues get caught before they ever reach you. If one gets through, we'd rather replace your week than argue about it. Additional questions — visit our Contact page.
DO I NEED TO BE HOME TO RECEIVE IT?
No. No signature is required — your order is left at your door. The insulated packaging and dry ice are built to hold temperature until you're home.
HOW OFTEN WILL I RECEIVE A DELIVERY?
Weekly, on every plan — Full Board, Breakfast + Lunch, Lunch + Dinner, and Build-Your-Own all bill and ship on a weekly cadence. This also makes it easy to pause or skip a single week without disrupting the rest of your subscription.
WHAT'S THE MINIMUM ORDER FOR BUILD-YOUR-OWN-PLAN?
7 meals per week. Mix and match any à la carte meals — breakfast, lunch, and dinner, all interchangeable — to build the week that fits your training. Orders under 7 meals/week aren't eligible for delivery.
CAN I CHANGE MY DELIVERY ADDRESS?
Yes. Update your delivery address anytime from your account — the change applies automatically to your next scheduled shipment.
HOW DO I PAUSE, SKIP, OR CANCEL A DELIVERY?
Pause or cancel anytime. No calls, no forms. Manage it directly from your account — skip a single week without canceling the whole subscription.